Frequently Asked Questions
Yes. Nowadays, online data is encrypted, so when you fill in your personal information on our site and make your payment through our PayPal page (for which you can use a debit or credit card) your card number and other data will be protected. Shop with confidence.
No. You can shop as a Guest, so you do not have to register an account. However, registering has its advantages. If you shop again with us in the future or would like to receive our sales notifications, our registered clients will always receive these offers before the general public.
You will be among the first to find out about sales, and you will be able to shop for refills of your past purchases with ease.
You can use your PayPal account, or a valid credit or debit card. Your transaction is safe and SSL encrypted.
Yes, absolutely. We protect you and your information, so shop with confidence.
If you reside in Mexico, we have an agreement with FedEx for standard shipping. You can find out more here:
If you are in the United States, your order will be delivered by the USPS. If you’d like to find out more, click here:
In summary, your order will usually take 3 - 10 business days to arrive.
For orders outside the US and Mexico, we will use a combination of the USPS and the postal service of the country you are located in. To find out more, click here:
Orders are normally processed immediately. It can take up to 48 hours to ship, especially if you place your order over the weekend, or up to 72 hours if you place it on a holiday
3 - 15 business days.
If you have not received an email with the status of your order within 72 hours of placing it, we ask that you email us at email@example.com or call us at 01 800 838 4585 (from Mexico) or at 1 855 968 8246 (from the United States).
If you receive your order and it was not what you wanted, you may return it to us in its original packaging. Please notify us by email to firstname.lastname@example.org or by phone at 01 800 838 4585 (from Mexico) or at 1 855 968 8246 (from the United States) and we will send you instructions for the return of your package and reimbursement of your funds. If the product is defective or is damaged during shipping, we will take responsibility to replace your product.
No. Unless the product description specifies the color or design you are looking for, we are not able to guarantee a color or design for the product ordered; however, if you are looking for a particular color and the product does not specify a color in its description, or a specific pattern or embroidery from our catalogue, we recommend that you include it in the comments section of your order and we will do our best to find it for you, e.g. “Please send the product in sky blue or with [X] pattern.”
Yes, although it is easier to shop online.
Our telephone numbers are: 01 800 838 4585 (from Mexico) and 1 855 968 8246 (from the United States).
You must enter the appropriate code in the PROMO CODE field and the discount or special offer will be automatically applied, so you can benefit from all our special offers when you shop online.
Yes. Just enter the delivery address and name of the person you would like the product to be sent to.
We suggest that you enter your RFC and other tax information in the comments section, so we can issue the electronic invoice for your order. (If we have any problems with the information provided, we will let you know by email to the address you supply).
Don’t worry, we are here to serve and assist you. Call us toll free at 01 800 838 4585 (from Mexico) or 1 855 968 8246 (from the United States), and our customer service department will help you figure it out. Alternatively, you may also email us at email@example.com.