Shipping / Returns

We are committed to delivering your order in the fastest way possible. Your order may take up to 15 days to arrive, however, you can email us at info@itt.com.mx or call us at 01 800 838 4585 (from Mexico) or at 1 855 968 8246 (from the United States) to check on the status of your order at any time.

Shipment times can vary depending on the order, the time and date on which it was placed and the delivery address provided, as we must also take into account the delivery time of the courier and parcel delivery service used.

If you entered a shipment address at the time your online order was placed, your products will ship to that address. If nobody is there to receive the shipment, the parcel delivery service will leave a notice with a telephone number that you can call to schedule a new delivery date.

Shipment fees calculated at the time the order was placed are not set by Industrias T.TAIO, so we are not able to adjust them. We always suggest that you order larger volumes to make your purchase more cost-effective. (We try to get the best delivery fees for our clients; however, these are subject to availability and change at the discretion of the parcel delivery service used).

Returns:

If you receive your order and it was not what you wanted, you may return it to us in its original packaging. Please notify us by email to info@itt.com.mx or by phone at 01 800 838 4585 (from Mexico) or at 1 855 968 8246 (from the United States) and we will send you instructions for the return of your package and reimbursement of your funds. If the product is defective or is damaged during shipping, we will take responsibility to replace your product. Remember that you must always notify our customer service by email or phone at the address and/or numbers listed above.

In order for a return to be accepted:

*The product must not have been used.

*The product must not have been handled by third parties.

*The product must be in its original packaging.

(If the product was damaged during shipping, please notify us of this immediately or reject the delivery from the parcel delivery service).